WEBVTT

1
00:00:00.000 --> 00:00:02.580
(upbeat music)

2
00:00:02.580 --> 00:00:04.920
- My name is Oliver.

3
00:00:04.920 --> 00:00:07.400
I'm the Executive Vice President at Bagelbox.

4
00:00:07.400 --> 00:00:10.620
We are a chain of bagel shops based out of New York,

5
00:00:10.620 --> 00:00:13.420
but we do have several other shops in New Jersey

6
00:00:13.420 --> 00:00:14.920
and Florida as well.

7
00:00:14.920 --> 00:00:17.760
And we are expanding soon as we are franchising.

8
00:00:17.760 --> 00:00:19.400
Since we've been using Zetec

9
00:00:19.400 --> 00:00:22.360
and we've had us an online ordering application,

10
00:00:22.360 --> 00:00:24.880
we've seen an uplift in orders

11
00:00:24.880 --> 00:00:26.600
and as well as profit in those orders

12
00:00:26.600 --> 00:00:28.600
because we're not paying as high as commission

13
00:00:28.600 --> 00:00:31.240
as we would with third party apps.

14
00:00:31.240 --> 00:00:34.680
We've also seen customer satisfaction increase

15
00:00:34.680 --> 00:00:36.640
due to having our loyalty program.

16
00:00:36.640 --> 00:00:39.120
So a customer's coming back day after day

17
00:00:39.120 --> 00:00:41.040
and you can see the excitement that they have

18
00:00:41.040 --> 00:00:43.680
when they have points eligible for redemption.

19
00:00:43.680 --> 00:00:48.680
And yeah, so it's improved not only customer satisfaction,

20
00:00:48.680 --> 00:00:52.280
it's improved the employee satisfaction as well

21
00:00:52.280 --> 00:00:55.880
because a lot of the people who work prefer

22
00:00:55.880 --> 00:00:58.400
to have the order just right out in front of them.

23
00:00:58.400 --> 00:01:01.120
So it's very clear there are no mistakes to be made,

24
00:01:01.120 --> 00:01:03.160
no misunderstanding misinterpretations

25
00:01:03.160 --> 00:01:05.600
from the customer when they're taking the order.

26
00:01:05.600 --> 00:01:07.880
So it's helped us in that aspect.

27
00:01:07.880 --> 00:01:10.080
And then I think just working with Zetec

28
00:01:10.080 --> 00:01:12.840
as a brand in general, it's been great.

29
00:01:12.840 --> 00:01:15.040
They're a company where if you have a concern,

30
00:01:15.040 --> 00:01:17.520
if you have something that you want on the app,

31
00:01:17.520 --> 00:01:19.240
they work with you, they're very flexible

32
00:01:19.240 --> 00:01:21.080
to try and get that added on

33
00:01:21.080 --> 00:01:23.280
and try and help you address anything

34
00:01:23.280 --> 00:01:25.360
you ever want added onto that app.

35
00:01:26.200 --> 00:01:29.240
So we would definitely recommend any restaurant

36
00:01:29.240 --> 00:01:30.920
or any business to work with Zetec

37
00:01:30.920 --> 00:01:33.480
and to have their online ordering app.

38
00:01:33.480 --> 00:01:36.520
It really does make a big difference in your business.

39
00:01:36.520 --> 00:01:40.040
And working with Zetec is definitely the best decision

40
00:01:40.040 --> 00:01:40.880
to make.

41
00:01:40.880 --> 00:01:42.720
They have customer service team

42
00:01:42.720 --> 00:01:44.760
that's so helpful, technical support,

43
00:01:44.760 --> 00:01:46.080
anything you ever need.

44
00:01:46.080 --> 00:01:48.560
You just give them a call and they'll answer you right away

45
00:01:48.560 --> 00:01:50.360
and you can even send them a text.

46
00:01:50.360 --> 00:01:52.640
So the customer service there is great

47
00:01:52.640 --> 00:01:53.840
whenever you have a problem

48
00:01:53.840 --> 00:01:56.240
or whenever you need to figure something out.

49
00:01:56.240 --> 00:01:58.360
They're very attentive to your needs.

50
00:01:58.360 --> 00:02:01.360
And yeah, Zetec is definitely the way to go

51
00:02:01.360 --> 00:02:04.200
if you're thinking about having a mobile app.

52
00:02:04.200 --> 00:02:05.560
And even if you're not thinking about it,

53
00:02:05.560 --> 00:02:08.000
you should definitely consider looking into it

54
00:02:08.000 --> 00:02:10.160
because it's one of the best decisions

55
00:02:10.160 --> 00:02:11.720
we've ever made as a business.

56
00:02:11.720 --> 00:02:29.640
[ Pause ]